Website Privacy Policy - Lisa Clare Hypnotherapy

Last updated: 05/09/2025

1. Introduction

Lisa Clare Hypnotherapy ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or use our contact forms.

We are registered with the Information Commissioner's Office (ICO) under registration number ZB693968.

Data Controller: Lisa Clare Hypnotherapy
Email: Lisa.Clare.Hypnotherapy@gmail.com

Note: If you become a client, you will receive a separate, comprehensive privacy notice covering all aspects of your treatment and care.

2. Information We Collect

Website Visitors

When you visit our website, we may collect:

• Technical Information: IP address, browser type and version, operating system, referring website

• Usage Information: Pages visited, time spent on pages, click patterns, date and time of visits

• Location Data: General geographic location based on IP address (country/city level only)

Contact Form Users

When you complete our contact form or email us, we collect:

• Contact Information: Name, email address, phone number (if provided)

• Inquiry Details: Your message content, preferred contact method, reason for inquiry

• Communication Records: Your initial inquiry and our responses

Newsletter Subscribers

If you subscribe to our newsletter or updates:

• Contact Information: Name and email address

• Preferences: Communication preferences and interests

• Engagement Data: Email open rates, click-through rates (anonymised)

3. How We Use Your Information

Website Browsing

• Improving Our Website: Understanding how visitors use our site to improve content and functionality

• Analytics: Measuring website performance and popular content areas

• Security: Protecting against spam, fraud, and security threats

Legal Basis: Legitimate interests in operating and improving our website

Contact Inquiries

• Responding to Inquiries: Answering your questions about our services

• Appointment Scheduling: Arranging initial consultations or discovery calls

• Follow-up Communication: Providing requested information about our services

• Service Improvement: Understanding common questions to improve our website content

• Legal Basis: Legitimate interests in responding to inquiries and potential contract formation

Marketing Communications

• Newsletter Content: Sending helpful tips, articles, and service updates (only if you opt in)

• Service Information: Informing subscribers about new offerings or workshops

• Educational Content: Sharing relevant mental health and wellbeing information

• Legal Basis: Explicit consent (opt-in only)

4. Cookies and Website Technology

Our website uses cookies and similar technologies:

Essential Cookies

• Session Management: Keeping your contact form data while you navigate

• Security: Protecting against spam and malicious activity

• Functionality: Ensuring the website works properly

Analytics Cookies (Optional)

• Google Analytics: Understanding website traffic and user behavior (anonymized data)

• Performance Monitoring: Identifying and fixing website issues

How to Control Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information about cookies, visit allaboutcookies.org.

5. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share limited information only in these circumstances:

Service Providers

• Website Hosting: Our hosting provider processes technical data to serve our website

• Email Services: Our email provider handles contact form submissions and newsletters

• Analytics: Google Analytics processes anonymised website usage data

All service providers are bound by data processing agreements and GDPR compliance requirements.

Legal Requirements

We may disclose information if required by law, court order or to protect vital interests.

6. Data Retention

• Website Analytics: Up to 26 months (Google Analytics default)

• Contact Inquiries: 2 years from last contact (unless you become a client)

• Newsletter Subscriptions: Until you unsubscribe

• Cookies: As specified in cookie settings (typically 30 days to 2 years)

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request copies of personal data we hold about you

• Rectification: Ask us to correct inaccurate or incomplete information

• Erasure: Request deletion of your data in certain circumstances

• Restrict Processing: Ask us to limit how we use your data

• Data Portability: Request your data in a portable format

• Object: Object to processing based on legitimate interests

• Withdraw Consent: Unsubscribe from marketing at any time

To exercise these rights, please contact us using the details below.

8. Data Security

We protect your information using appropriate security measures:

• Encryption: Data transmission is protected by SSL encryption

• Secure Hosting: Our website is hosted on secure, regularly updated servers

• Access Controls: Limited access to personal data on a need-to-know basis

• Regular Updates: Security software and systems are kept current

9. International Data Transfers

Some of our service providers may be located outside the UK. When this occurs:

• We ensure adequate data protection standards are in place

• We use providers that comply with GDPR requirements

• Data is transferred using appropriate safeguards such as Standard Contractual Clauses

10. Third-Party Links

Our website may contain links to other websites. This privacy policy only applies to our website. We encourage you to read the privacy policies of any linked websites you visit.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information about a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy occasionally. When we do:

• We'll post the updated policy on our website

• We'll update the "last updated" date at the top

• For significant changes, we may notify newsletter subscribers

We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this privacy policy or how we handle your data:

Email: Lisa.Clare.Hypnotherapy@gmail.com

14. Complaints

If you're not satisfied with how we've handled your personal data, you can:

1. Contact us directly using the details above

2. Lodge a complaint with the ICO:

   • Website: ico.org.uk

   • Phone: 0303 123 1113

   • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Legal Notice: This privacy policy provides general guidance for website data collection only. For comprehensive privacy protection, please consult with a qualified data protection specialist. This policy does not cover client treatment records or therapeutic services, which are governed by separate privacy notices.